Privacy Policy
Important Notice Regarding Text Messaging Data
Capital Clear Pool Service (“we,” “us,” or “our”), operating under OV Elevate LLC, does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging opt-in data is kept strictly confidential and used only to provide our direct services.
Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Physical address
- Payment information when requesting service or quotes
- Opt-in records and timestamps for SMS and email communications
Non-Personal Information
- IP address
- Browser type and device information
- Website usage data and analytics
- Cookies and similar tracking technologies
Customer Communication
- Service inquiries and requests
- Appointment details
- Service history and feedback
How We Use Your Information
- Provide and improve pool cleaning and maintenance services
- Process payments and service requests
- Communicate about appointments, service updates, and customer support
- Maintain communication consent records
- Improve website functionality and security
- Prevent fraud and unauthorized activity
SMS Messaging & Compliance
By opting into SMS messages from Capital Clear Pool Service, you agree to receive texts related to your service, including appointment reminders, updates, and customer support messages.
Opt-In & Consent
- Messages are sent only after explicit opt-in
- Timestamped consent records are maintained
- Compliance with TCPA and applicable laws
Opt-Out Instructions
- Reply STOP at any time to unsubscribe
- You will receive a confirmation message
- Opt-out requests are processed within 24 hours
Message Frequency & Content
- Message frequency varies based on service interaction
- Messages are service-related only
- No promotional messages without explicit consent
Carrier Information
Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are never sold or distributed, except to SMS service providers strictly for message delivery.
Information Sharing & Disclosure
We do not sell, rent, or trade personal information. Information may be shared only with trusted service providers for operational purposes or when required by law. SMS opt-in data is excluded from all sharing except for message delivery.
Data Security
We implement reasonable safeguards including encrypted data transmission, secure access controls, limited employee access, and regular security updates. No system is 100 percent secure.
Cookies & Tracking Technologies
Cookies help us understand website usage, improve performance, and remember user preferences. You may disable cookies in your browser, though some features may be limited.
Your Rights & Choices
- Request access to your personal information
- Update or delete your data
- Unsubscribe from emails
- Opt out of SMS by replying STOP
- Withdraw consent at any time
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
This policy may be updated periodically. The latest version will always be posted with the effective date.
Contact Us
Capital Clear Pool Service
Operated by OV Elevate LLC
Local Phone: (916) 740-7404
Toll-Free Phone: (866) 306-3063
Email: [email protected]
Website: https://capitalclearpool.com
By using our website or services, you consent to this Privacy Policy.